Extremely disappointing experience with Saudia.
My flight was cancelled by the airline, and even a month after the cancellation, a proper refund has still not been issued. What should have been a straightforward process turned into a long and frustrating ordeal.
Customer service has been slow and inconsistent. Responses take far too long, reply every weekend, and when they do arrive, they often fail to address the actual issue. Instead of resolving the matter, I was given irrelevant information and faced repeated delays.
There is a clear lack of accountability and coordination within the support team, with no clear answers and no resolution despite multiple follow-ups.
This level of service is unacceptable for an international airline. I expected professionalism and efficiency, but experienced the opposite.
I would strongly advise others to think twice before booking, especially if something goes wrong.
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Saudia, also known as Saudi Arabian Airlines, is the national carrier airline of Saudi Arabia, based in Jeddah.