On 16 January 2026, my wife faced an arbitrary denial of check-in for Flight SV737 from Lahore to Riyadh (connecting to London SV111), despite holding a confirmed booking and arriving three hours early. There was no explanation, apology, or assistance. The ground staff at the airport refused to process her boarding without any valid reason, leaving her stranded until 3 AM the next morning. She was then rebooked on a flight 48 hours later on 18 January. This resulted in unplanned accommodation and meal expenses, a tarnished professional reputation, and two days wasted. This was not a case of overbooking or an error; it was sheer negligence. My wife met all requirements, yet her confirmed ticket was disregarded. The airline exhibited complete indifference towards passengers. If you care about your time, money, and peace of mind, think twice before choosing this service. I have lodged a complaint as this treatment is unacceptable. Would I recommend them? Definitely not; there are far too many reliable options to risk such incompetence.
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Saudia, also known as Saudi Arabian Airlines, is the national carrier airline of Saudi Arabia, based in Jeddah.