Absolutely unacceptable airline.
Saudi Airlines delayed my connecting flight by 25 HOURS, delayed my baggage for 6 DAYS, and when it finally arrived, it was severely damaged. They then refused compensation and closed my complaint without any resolution.
Their customer service is shockingly poor — no effective way to contact them, the Customer Relations email listed on their website is incorrect, endless delays, false assurances, and zero accountability.
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Saudia, also known as Saudi Arabian Airlines, is the national carrier airline of Saudi Arabia, based in Jeddah.