If you value your time, money, and sanity, do not book with this airline. The level of negligence and lack of professionalism I’ve experienced is staggering.
The Technical Mess: I purchased a flight, and a few days later they started making changes. They committed basic technical errors, including issuing a schedule with overlapping flights (two flights at the same time in the same booking!).
A Wall of Silence: It is nearly impossible to reach a human being. Even worse, they refuse to provide an official email address. When I asked for written confirmation of our calls, the operators claimed they "don't have an email," clearly trying to avoid leaving a paper trail of their mistakes.
Repeated Errors: After hours of complaints, they changed the flight again, and—believe it or not—they made the same mistake a second time.
The Final "Solution": To top it off, they called me to say they simply won't solve it. Their only "solution" was for me to request a refund, which they claim takes 4 to 6 weeks, even though the trip is scheduled for next month!
In short: They leave you without a flight, they hold your money for over a month (preventing you from buying a replacement ticket), and they refuse to put anything in writing. It is a complete lack of transparency and a total disregard for passenger rights. I have already filed formal complaints with Tawasul (Bahrain) and GACA (Saudi Arabia).
Avoid this airline at all costs.
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Saudia, also known as Saudi Arabian Airlines, is the national carrier airline of Saudi Arabia, based in Jeddah.