I placed an order for a full spectrum infrared sauna on November 30, 2025, totaling $3,049.49. The website indicated it would ship by December 29, but that did not happen. I reached out to customer support several times (on December 25 and December 29) via email and their website chatbot. Unfortunately, I received no human response, only an automated message stating that the delay was due to high demand, and that tracking would be provided once it shipped. On January 2, I finally got a shipping notification, but the tracking link indicated the sauna was already marked as “delivered,” even though I had not received it. This was particularly alarming considering the sauna weighs about 225 lbs, which typically requires a scheduled delivery or direct contact from the carrier—neither of which occurred. I tried to resolve this issue by reaching out to both the shipping company and the seller through every available method: email, phone, voicemail, and chatbot. The seller only provided automated replies promising a follow-up within 24–72 hours, but no one ever got back to me. There was no way to connect with a live representative. Since the product never arrived and the merchant was entirely unresponsive, I contacted my credit card company. After reviewing the situation, they issued an immediate credit instead of disputing the charge, which I understand usually happens when a merchant has a record of unresolved delivery or service problems. This experience was very troubling for such a significant purchase. Final note: Based on my experience, I would highly advise exercising extreme caution before buying from this seller—especially for large, costly items.
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