My experience with this company was very disappointing from start to finish. I placed a substantial order in July after a representative assured me that the sauna heater I was buying would support WiFi functionality when paired with the additional module I purchased. This was a major reason for choosing this seller. However, upon delivery, the manufacturer confirmed that the heater sent does not support WiFi, indicating it was misrepresented during sale. The delays were excessive; I was initially told production and shipping would take about 20-25 days each, but delivery extended to several months with repeated promises and vague updates. I had to constantly seek basic information. When the sauna finally arrived, it was damaged, affecting the unit itself. I documented this with photos and videos and sent it to the company. Repairs were complicated, and I incurred extra costs for installation due to the condition it arrived in. Additionally, crucial components were missing, forcing me to purchase replacements to make the heater functional. At this point, I've dealt with incorrect equipment, missing paid components, excessive delays, shipping damage, and additional costs. Customer service responses were slow and often avoided addressing core issues. After months of trying to resolve this reasonably, I had to escalate the matter through my payment provider. If you’re considering a purchase from this company, especially for a high-value item, I strongly advise proceeding with extreme caution. Get everything in writing, verify compatibility directly with the manufacturer, and be ready for delays and follow-up issues.
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