I ordered a sauna and truly regret my decision. After placing my order, I waited a week without any shipping updates. There was no tracking number, no delivery notice—nothing. I had to reach out myself to inquire about the status. During my wait, I noticed that many products on this site seemed akin to those from other brands. Specifically, the Modern Glass-Enclosed Sauna series appears almost identical to those available on another website, featuring the same glass design and layout. It feels like a direct imitation. This left me uneasy, prompting me to request a refund. Since then, responses have been sluggish, and now there's almost no communication at all. I still haven't received my refund. With no shipment, products that resemble others, and poor communication, this whole experience feels extremely risky. I wouldn't advise anyone to order unless they're ready for delays and possible frustrations.
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