This was the worst taxi service experience I have had across all ride services I’ve used. Despite the booking being confirmed and prepaid, we were unable to start the trip because the required OTP was not delivered to my international phone number. We were forced to wait nearly 20 minutes while the driver made multiple calls and we contacted customer support, as the vehicle could not be started without the OTP. If your system cannot send OTPs to international numbers, then international numbers should not be allowed during booking, or there should at least be an option to receive the OTP via WhatsApp, especially for travelers. Even after reaching the destination, we had to contact customer support again to get another OTP just to end the trip. The entire process was chaotic, poorly designed, and extremely inconvenient for a fully prepaid ride.The very next day, to avoid OTP issues, I booked using an Indian number and selected a sedan for two suitcases—the same option I had used the previous day. However, the taxi provided was a Swift Dzire with a gas cylinder and the driver’s belongings occupying the boot, making it impossible to properly fit even one medium suitcase and one small cabin bag. Customer support claimed this was because I did not select a “carrier” option, which was never required earlier for the same luggage. As a result, three of us were forced to sit cramped in the back for a four-hour journey, with luggage kept near the driver. No proper explanation or solution was offered—only that this is “how the service works,” which is completely unacceptable.
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Savaari Car Rentals is India's top-rated car rental company offering comfortable cabs for local, outstation and airport transfers. With close to 20 years in the industry, and our presence in 2000+ cities, we guarantee exceptional services to customers booking cabs with us, helping them reach their destination with complete safety, convenience and comfort.
Savaari is renowned for Trust, Comfort, and Flexibility - the three main areas of our focus - that guarantees reliability (in terms of cab services) and transparency (in terms of pricing) to customers so they can travel stress-free.
Verified drivers, clean cabs, customisable cab add-ons, on-time service and 24/7 call support are some of the things that sets Savaari apart from our competitors.
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