Review Time
Driver Misbehavior and Billing Issues During Bangalore–Mysore–Wayanad Trip
My 3-day trip from Bangalore to Mysore and Wayanad (Trip ID S0925-9***637). Unfortunately, the experience was made stressful due to the driver’s behavior and conduct:
- The driver engaged in rash and unsafe driving, which caused significant discomfort.
- He repeatedly purchased snacks and cool drinks and we had to cover the costs. While we were happy to provide meals, his personal expenses far exceeded ours and felt inappropriate. It was like we taking him and taking care of him and he demanded so.
- Night charges were added to the bill, even though we never traveled during early morning or late-night hours.
- Despite repeated requests, the driver did not show or share the required interstate permits, leaving us uncertain about compliance.
We had hoped for a pleasant and worry-free trip, but the driver’s actions created unnecessary stress and dissatisfaction. Savaari should give oppurtunity to write these but the feedback form was closed in short time. With these drivers your credibility has gone way down. And dont ask further details just for the sake as you have asked for your reviews. This is more than enough with Trip ID, date etc for you to clearly fetch what ever details you want.
booked an Innova Crysta specifically for comfort on a 4-hour journey. I was explicitly promised a vehicle no older than 2022, and I paid a significantly higher price for that guarantee.What arrived was clearly an older Innova, with poor suspension, resulting in an uncomfortable ride throughout the trip. The service did not match what was sold, and the premium price was therefore unjustified.I have had far better experiences with other providers. This booking felt like paying extra for a promise that was simply not honoured.
This was the worst taxi service experience I have had across all ride services I’ve used. Despite the booking being confirmed and prepaid, we were unable to start the trip because the required OTP was not delivered to my international phone number. We were forced to wait nearly 20 minutes while the driver made multiple calls and we contacted customer support, as the vehicle could not be started without the OTP. If your system cannot send OTPs to international numbers, then international numbers should not be allowed during booking, or there should at least be an option to receive the OTP via WhatsApp, especially for travelers. Even after reaching the destination, we had to contact customer support again to get another OTP just to end the trip. The entire process was chaotic, poorly designed, and extremely inconvenient for a fully prepaid ride.The very next day, to avoid OTP issues, I booked using an Indian number and selected a sedan for two suitcases—the same option I had used the previous day. However, the taxi provided was a Swift Dzire with a gas cylinder and the driver’s belongings occupying the boot, making it impossible to properly fit even one medium suitcase and one small cabin bag. Customer support claimed this was because I did not select a “carrier” option, which was never required earlier for the same luggage. As a result, three of us were forced to sit cramped in the back for a four-hour journey, with luggage kept near the driver. No proper explanation or solution was offered—only that this is “how the service works,” which is completely unacceptable.
Our experience with Saavari.com tours and travels was extremely disappointing and stressful.At the time of booking, we were promised a complete Shimla–Manali tour covering around 1010 km. However, the actual trip was totally different. In Manali, we were taken only to Mall Road, Solang Valley, and Hidimba Temple, which was hardly 20–25 km.The driver refused to go ahead, stating that he was waiting for confirmation from Saavari.com. We were left stranded in the middle of the valley in cold weather with 3 girls and 2 women. Despite repeated calls, customer support did not respond, and no one took responsibility.Our entire day was wasted, and later we were forced to pay additional money directly to the driver and manage personal travel ourselves. Even after the incident, no one contacted us to check on our safety or resolve the issue.This was not just poor service but also unsafe for family travelers.❌ No proper planning❌ No customer support❌ False promises❌ No accountabilityI strongly advise others: Please do not take risk with Saavari.com, especially when traveling with family.
Beware. Savaari has many unwritten rules. Travel plans were ruined by these clauses. Customer call r grivance contact could not show me where the rules are written. They do not bother honouring the booking contract, but instead favour the driver's interest of saving kilometers and cause inconvenience to the passengers. Driver quality was not good, he did not use a handsfree phone and was talking frequently on the phone while driving, also watching reels etc while driving. Car did not have an inbuilt navigation system on dashboard neither the phone was mounted on a phone holder to see map. Driver was driving by keeping the phone on his lap.Driver did not take enough breaks and was eating lunch while driving, also driving aggressively, so that he can save time and get another booking after finishing ride. Looks like Savaari does not have a policy to enforce break between long rides and between two trips. This is putting passengers' life at risk.Car was not cleaned properly before ride.
My recent travel from Bangalore to Chikkaballapur with driver Manjunath was an amazing experience. Driver was polite, came on time, and waited for us even when we got a little late. He was very helpful and ensured we had a peaceful journey. Highly recommend Savaari
I have used Savaari several times and I can say it is a great and affordable way to move in long distance cabs around India. I have noticed there is usually an extra km fee but nothing outrageous and usually 500-1000 INR above original price which is always very affordable. I am very happy and will continue to use their services!
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Savaari Car Rentals is India's top-rated car rental company offering comfortable cabs for local, outstation and airport transfers. With close to 20 years in the industry, and our presence in 2000+ cities, we guarantee exceptional services to customers booking cabs with us, helping them reach their destination with complete safety, convenience and comfort.
Savaari is renowned for Trust, Comfort, and Flexibility - the three main areas of our focus - that guarantees reliability (in terms of cab services) and transparency (in terms of pricing) to customers so they can travel stress-free.
Verified drivers, clean cabs, customisable cab add-ons, on-time service and 24/7 call support are some of the things that sets Savaari apart from our competitors.
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