The response times were extremely slow, with illegal fees and a clear focus on profit and their landlords. In our situation, this involved a CEO from abroad. Our partial renewal process extended over four months, during which they occasionally took up to six weeks to reply, showing little awareness or concern for the significant stress this caused us. Earlier in the tenancy, the landlord attempted to impose nearly £500 in unlawful fees for a simple request to change a sharer, violating the £50 limit established in 2019. With limited options for agents and a tight housing market in the area, they have considerable leverage. If you choose to work with them, be cautious of illegal fees and seek advice about your rights whenever possible.
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Savills is a leading residential and commercial real estate service provider. Established in 1855, we now have over 700 offices and associates around the world.
