Purchased a pair of socks on 11.12.2024.I measured my foot (28cm) and according to their chart my size is extra large. I placed an order. Few days later I went to check their gloves and found a different size chart that said EU foot size 45 is actually large. I sent them an email asking if they can change the size before shipping.On 14.12.2024 they replied saying socks already shipped but promised that I can change them to different size later.On 27.12.2024 socks arrived and as expected size was too big. I double checked chart on their website and it still said 28cm is extra large.On 30.12.2024 I asked how to proceed with returns and informed them that their size chart is misleading.On 11.01.2025 I got a reply saying they could send me a new pair of socks without batteries and other peripherals - but I'd have to pay $30 for shipping. Original shipping cost was $9. I asked if I could just cancel the deal and return oversized socks. I was told I'd still have to cover the return fee myself since product wasn't defect and it doesn't fall under any warranty. Shipping fee to China as private person would be over 30 eur.On 21.01.2025 they send me a link to pay extra shipping. I paid it.On 13.02.2025 (3 weeks later) I got an email saying unfortunately size large was sold out. They asked if they could send a different model instead. I said yes as long as the batteries I already had would fit them and socks would be black in colour. On 18.02.2025 they send me an image of product they wanted to send asking if it was ok. It was cheaper model and in white. I said it would be if they had it in black.On 19.02.2025 new pair of socks were shipped.On 26.02.2025 (77 days since original purchase) I received socks in size large. They were white. At this point I won't even bother contacting customer support. From quick view and testing product quality seems ok but wiring to batteries seems way too exposed. Not expecting heating system to last more than one season.This is one of the worst customer support experiences I've had./edit: On 6.3.2025 they offered to send me extra pair of socks for another $30 shipping fee to compensate for difficulties with ordering process. With this extra $30 I would have paid a grand total of $145,95 (85.95 original order + 30 shipping for correct size + 30 extra pair).Socks are $76.99 per pair + $8.99 shipping, so their compensation is that I buy another pair of socks for $17,02 discount.
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Started in 2010
Our journey began in 2010, and it all started with our groundbreaking product, the heated gloves.
These gloves quickly gained popularity and became a sensation among winter sports enthusiasts such as skiers, snowboarders, hunters, and anyone who braved the outdoors during the colder months.
