My wife and I purchased a Mercedes from Saxon 4x4 in October 24, the car was perfect for us and we love it.UNFORTUNATELY that’s where the pleasure ends.The customer service from them is the worst I’ve ever come across. Do not trust anything they tell you unless you record it for future correspondence, they lie, they tell you what you need to hear and then deny ever saying it. They said they investigated my complaint, they didn’t, they just spoke to each other and rejected it, I had another investigator ring me ( customer service ), they were meant to supply me a certain type of cable for charging, this was in the very first phone conversation, they sent it last month by which time I’d paid £1000 for one to be fitted.Our disagreement was to do with new tyres, every time we spoke or emailed it was described as a miscommunication, this is a lie, it was exactly as I said it was. I dealt with four members of staff and they all denied everything.BE WARNED, if you want a merc go to a Mercedes dealership, if you want a BMW go the a bmw dealership etc. All Saxon 4x4 want is your money and once they have it you might as well give up as you won’t get good customer service if there’s a problem.Do not trust them, I even offered to pay for half of the issue I had with the tyres,costing me £500 but they refused.We spent over £45000 on a great car with them, but believe me when I say this, never again.If anyone wants to contact me for more information on them please do onDate of experience: 30 October 2024
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