Review Time
Bought a £40k Range River Sport from Saxtons, 18 months later we are are having to spend £10k to get the engine rebuilt. Stay away from them, here’s the report from the garage rebuilding the engine.
REQUIRED PARTS
A FULL ENGINE REBUILD £7665.83
CONSUMABLES £35.33
COOLANT PIPE £184.63 LEAKING
FUEL PIPE £225.74 LEAKING
THERMOSTAT HOUSING £116.68 LEAKING
SPARK PLUGS £85.44 VERY WET
SUB TOTAL £8313.65
VAT £1662.73
Total £9976.38
Bought a £40k Range River Sport from Saxtons, 18 months later we are are having to spend £10k to get the engine rebuilt. Stay away from them, here’s the report from the garage rebuilding the engine.REQUIRED PARTS A FULL ENGINE REBUILD £7665.83CONSUMABLES £35.33COOLANT PIPE £184.63 LEAKINGFUEL PIPE £225.74 LEAKINGTHERMOSTAT HOUSING £116.68 LEAKING SPARK PLUGS £85.44 VERY WET SUB TOTAL £8313.65VAT £1662.73Total £9976.38
I’ve reported my recent dealings with Saxtons to Citizens Advice, and the matter has been referred to Trading Standards. Based on how a straightforward pricing transparency issue has been handled, I’d advise anyone considering buying here to be cautious.I raised this formally and requested a refund, but Saxtons’ response has been to argue technicalities rather than acknowledge the lack of clear disclosure or resolve it fairly.
My wife and I purchased a Mercedes from Saxon 4x4 in October 24, the car was perfect for us and we love it.UNFORTUNATELY that’s where the pleasure ends.The customer service from them is the worst I’ve ever come across. Do not trust anything they tell you unless you record it for future correspondence, they lie, they tell you what you need to hear and then deny ever saying it. They said they investigated my complaint, they didn’t, they just spoke to each other and rejected it, I had another investigator ring me ( customer service ), they were meant to supply me a certain type of cable for charging, this was in the very first phone conversation, they sent it last month by which time I’d paid £1000 for one to be fitted.Our disagreement was to do with new tyres, every time we spoke or emailed it was described as a miscommunication, this is a lie, it was exactly as I said it was. I dealt with four members of staff and they all denied everything.BE WARNED, if you want a merc go to a Mercedes dealership, if you want a BMW go the a bmw dealership etc. All Saxon 4x4 want is your money and once they have it you might as well give up as you won’t get good customer service if there’s a problem.Do not trust them, I even offered to pay for half of the issue I had with the tyres,costing me £500 but they refused.We spent over £45000 on a great car with them, but believe me when I say this, never again.If anyone wants to contact me for more information on them please do onDate of experience: 30 October 2024
Sastom 4x4 (Chelmsford) is the WORST dealership you could buy from.The lies begin on day one: when I purchased my car, they took my details, logged into Trustpilot themselves, and posted a fake positive review under my name. I never wrote it, never authorized it. That alone proves they manipulate reviews to deceive customers.They sold me a car supposedly “100% inspected.” Total LIE. Within a week, problems started showing up. In less than 9 months, the car has been back to the garage 7 times, and they never fixed the real issue. Their strategy is to delay and make excuses until the warranty runs out, just so they don’t have to pay.In the end, I had to take it to BMW myself, paying £200 for the inspection. BMW immediately found the exact problem Sastom 4x4 kept denying. And the repair? £2,850. That’s why they never fixed it: because they knew how much it would cost and refused to take responsibility.On top of that, they scammed me by charging £600 for a “ceramic coating” the car already had from the previous owner. Pure fraud. Their managers are completely useless: no compensation for the problems, the stress, the wasted time, the fuel costs (I live 1.5 hours away) — nothing.I’ve bought cars from other dealerships, and the only time I had a problem, they sent me straight to Mercedes and paid for everything. That is what a serious company does. Sastom4x4 is the opposite: a dishonest, two-faced business that scams and abuses its customers.⚠️ Clear warning: Do not risk buying here. Don’t believe their “100% inspected” claim. Don’t fall for their fake reviews or their empty warranty promises. Buying here is throwing away money, time, and peace of mind.👉 I will NEVER buy from them again, and I strongly warn others to stay far away..
PLEASE PLEASE DO NOT BUY FROM THIS GARAGE!!!!!!!!!!After purchasing a Range Rover sport from saxtons and also the top warranty, I have had the worst experience of owning a vehicle in my life.Major problems with my Range Rover and been without a car for 3 months finding out problem after problem. Also having my son in the car losing all breaks and power while on a motorway.Vehicle has previously been in an accident with major components missing bolts and brackets hanging off causing catastrophic damage. The warranty doesn’t cover anything and after checking saxtons so called 200 point checks. I have found out that none of what they checked was signed or dated so probably just printed off. Also over 1500 miles on the car since date of checks and me purchasing the vehicle to be told that’s test drive mileage.Saxtons not willing to help, contribute or even reply after all the evidence given. They have used every excuse under the sun.Please please everyone if your buying from these scam artists walk away !!! But If you have already been sucked in and brought from these, check your paper work check there are dates and signatures.If anyone needs information get in touch I have evidence and photos including , Land Rover specialists reports stating they have never seen such a new car with so much wrong with it.
I would like to express the great service I received from Luke R during my recent purchase of a Range Rover.Luke's professionalism, extensive knowledge of the Range Rover models were evident. The car drives like a dream even with the horrendous fuel consumption which was to be expected.
Very important! If you’re not lucky enough to get a car without issues, don’t expect much support. They are ignoring the emails, avoid calls, and always ‘away from their desks.’ Their customer service is truly disappointing, and it feels like customer satisfaction is no longer a priority for them. I would strongly suggest thinking carefully before buying a car from them, or you might find yourself frustrated and struggling to get the assistance you deserve—or even having to escalate matters with your bank to fight for your rights. (See other reviews regarding the problematic cars they’ve sold)
Would NOT recommend! Sold us a car that had a crack in the windscreen, was not there when we test drove it and I noticed it as soon as I drove off the premises.. I called to inform them to which they said they would book it in for a repair, after 3 weeks of chasing they told us they would not fix it as it would pass an MOT!! Noticed several other errors with the car since when it should’ve gone under vigours checks. Terrible customer service!!
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