Well where do I start, I was looking for a weekend car and always wanted a V8, I found a nice Ford Mustang at Saxon 4x4 through Autotrader. I asked the sales person to do me a video and it looked OK. Decided to buy the car, but once I signed the finance documents it has been me doing all the chasing. I was chasing for a collection date and then after sales (customer services) when I identified issues with the car. After 2 days I noticed a few problems, the heating was not working correctly (drivers side) and I could see that the car was completely covered in PPF (Paint Protection Film). The PPF was creased around the boot area which looks unsightly, YES, I never noticed this on purchasing the car, but it was not pointed out to me by the sales person that the car was covered in PPF.Now, this is where it got very frustrating, trying to make contact and getting the faults rectified has been the worse experience in my life. I was sent to a backstreet garage (local to me) to look at the problem, they identified a heating motor problem and fixed it, however, they would not give me my car back until a payment was made. I instructed them to speak to Saxon 4x4, but they had no joy and I was left paying the bill so I could get my car back.Saxon 4x4 are not interested in sorting the PPF as it is cosmetic - it is up to me to sort as it is 'sold as see'. However, I was not told that it was completely covered in PPF, otherwise I would of checked for creasing/lifting. What an attitude to take, great customer service - but that is Saxon 4x4 Chelmsford. DO NOT BUY A CAR FROM THIS GARAGE, once they have done the sale, they are not interested, I am currently taking legal advice and thinking of handing the car back.I have been buying cars for 35 years, and this has been the worse experience in my lifetime when purchasing cars.
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