Seems a big company but frankly am just totally underwhelmed by the customer focus or responsiveness. I saw a car today, rang them at 10am (Hanna) to find out its service history and how many owners etc..with a view to possibly visiting tomorrow..No response despite promise of email..contact them at 2pm, explain again, promised response, (told Matt working on it.) Nothing, at 4.20 I contact again,(cannot recall name but on their direct chatline) and am again promised a response. I beg for by 6pm. Again NOTHING... How hard can it be to get basic info about a vehicle. It's £35/-!!! Not peanuts..) I have no idea who owns or manages this firm but they should get a grip.. Richard Robinson, TauntonPOST SCRIPT: Went to Chelmsford to see car, didn't buy it but actually Matt was outstanding and I was met with courtesy and kindness from the moment I walked in...redeemed in my book..thanks everyone.
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