Review Time
Hi there
Clunky, extremely poor support, severely limited function to edit invites, bait & switch - advertised as free but had to pay which i found out only AFTER i had uploaded the ENTIRE guest list & emails.
I sent in a list of questions for support yesterday for our wedding website approximately 24 hours ago; unfortunately I have found the website to be very clunky:
- it doesn’t show examples or notes as to what will be included per invite on send out- for example; if I include one email for a family does the email invite include all members if I only populate the email for the first attendee? Does it send once or multiple times if I include an email in each box for each attendee within a family.
- if there’s a couple, does the invite include the second attendee in the couple if I only populate the email for the first attendee? Does it send once or multiple times if I include an email in each box for each attendee within a family.
The invitations; one of the key parts of our wedding website and a really frustrating experience.
There’s limited options to edit invites; font, font colour, formatting, layout. Once you decide to try out another invite, the prior one is binned.
There was one option to print out an invite; however there was no print button. Are you able to log in to our profile & provide steps. There doesn’t appear to be an option to download & the arrange printing separately which would be amazing for grandparents to be able to post too.
We also paid for premium support. It’s now 24 hours and I’m chasing.
I also searched for a free website, entered all the information, our ENTIRE guest list & emails, before the pop up saying we needed to pay - so to be honest, this felt like a real bait & switch.
We’ve paid for the platinum option but given the issues would like to downgrade to the middle option. Please refund to our card directly and address issues above asap.
Our wedding is a precious, milestone experience but to be honest the amount of vendors that do not treat it as such, provide a poor/frustrating service and take full advantage is extremely disappointing.
Yours sincerely,
The website is awesome and so easy to use. The only thing I wish it could do is send your guests their table numbers that they are sitting at with the seating planning that the app can do.
Using *Say I Do* for our wedding website was one of the best planning decisions we made.
The entire design process was incredibly simple, intuitive, and actually enjoyable, which, let’s be honest, is rare when you’re juggling a hundred other wedding details.
The platform made building our website effortless. Everything was beautifully laid out, easy to customise, and professional-looking without needing any technical skills.
Within minutes, we had something that felt elegant, personal, and perfectly “The Loxtons.”
The RSVP system was an absolute game-changer. Tracking guest responses, dietary requirements, and attendance updates in one organised space saved us hours of admin and eliminated unnecessary stress.
No chasing guests.
No messy spreadsheets.
Just clear, streamlined information at our fingertips.
What really stood out was how easy it was to keep track of everything in one place — guest lists, updates, details, communication.
It brought structure and clarity to my OCD and the planning process, which gave me real peace of mind.
If you want a wedding website that looks beautiful, works flawlessly, and genuinely simplifies your life, *Say I Do* is the way to go.
Five stars all the way.
Wayne & Melandri Loxton
Using *Say I Do* for our wedding website was one of the best planning decisions we made. The entire design process was incredibly simple, intuitive, and actually enjoyable, which, let’s be honest, is rare when you’re juggling a hundred other wedding details.The platform made building our website effortless. Everything was beautifully laid out, easy to customise, and professional-looking without needing any technical skills. Within minutes, we had something that felt elegant, personal, and perfectly “The Loxtons.”The RSVP system was an absolute game-changer. Tracking guest responses, dietary requirements, and attendance updates in one organised space saved us hours of admin and eliminated unnecessary stress. No chasing guests. No messy spreadsheets. Just clear, streamlined information at our fingertips.What really stood out was how easy it was to keep track of everything in one place — guest lists, updates, details, communication. It brought structure and clarity to my OCD and the planning process, which gave me real peace of mind.If you want a wedding website that looks beautiful, works flawlessly, and genuinely simplifies your life, *Say I Do* is the way to go. Five stars all the way.Wayne & Melandri Loxton
This the best wedding planning website we found. It is very helpful and generally well-thought out. The only difficulty we had is in the RSVP system when we added additional events after the main invitation, which required people to respond to the original RSVP a second time. I'm sure there could be other improvements, but overall, it was a very, very helpful and informative tool for all our guests and us. Highly recommended.
I absolutely love this website!!! It has helped us so much for our wedding planning. We are sending out mostly e-vites to our familyAnd friends so this is so much easier for them to click on and find more info! Also love how we can add the guest and they can RSVP quickly online and it will keep track for us who’s coming. I also had an issue where I didn’t realize I had the wrong wedding date on the website and it was already past, I emailed customer service and within 5 minutes they had reseted my wedding date for me so I can update it! I was so happy and amazed on how fast and prompt they helped my issue! Highly recommend them
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