The train experienced an issue, which is understandable. I was informed by the app to expect a train 30 minutes later, so I waited. However, I received no warning or notification, and when I checked the main screen, I saw all trains to my destination were canceled. I looked for someone to assist me, but there was no one around. I was unsure if I could take a bus because my pass didn't cover all zones. I expected at least some guidance from security, but when I asked the train driver about the situation, he was rude and dismissive. This caused unnecessary panic.
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