State Bank of India Dona Paula Branch Goa 03566My late husband’s SBI account at Dona Paula Branch was transferred to my name 3 years ago. Despite repeatedly submitting updated KYC documents, the registered email still shows my late husband’s ID.Recently, I urgently needed a Demand Draft issued to pay my insurance company before the deadline. My debit card had expired, I had no cheque book, and I don’t have internet banking. I submitted all required self-attested documents and requested Branch Manager Monika Srivastava to debit my account and issue a D.D. Instead of helping, she gave excuses, insisted I must appear physically at the branch (I live overseas), and even hung up on me during a call. She kept misleading me by sending transfer forms despite being told my insurance company only accepts a D.D.Because of her negligence, lack of empathy, and refusal to act, I now risk losing my insurance cover and facing penalties. Other banks, like Canara Bank, have helped in similar situations with no issue. Managers like Ms.Monika Srivastava are a disgrace to SBI, and I urge SBI to take strict action and provide proper support to its customers in genuine need.
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