I recently made a claim with SBS Insurance (Claim ID: 856357) following some accidental paint damage to our carpet, and I couldn’t be more pleased with how everything was handled.
We’ve never claimed for accidental damage before, so we weren’t sure what to expect. However, the entire process was smooth and completely stress-free — largely thanks to James Carlo. James couldn’t have been more efficient. He kept in regular contact, provided clear updates throughout, and worked hard to resolve the issue promptly, achieving a result we were very happy with.
What really stood out was how James interacted with us. He consistently checked in to see how we were feeling about the situation and kept us informed regarding the progress of our settlement. His professionalism and reassurance made a potentially stressful situation much easier to manage.
The claim assessor also visited quickly and was knowledgeable, personable, and very helpful, which further reinforced our positive experience.
Overall, we’re extremely happy with the service we received and wouldn’t hesitate to recommend SBS Insurance based on this experience.
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Sbs Insurance Services - Contents Claim Solutions