Review Time
Amy, the representative from SBS who called me regarding my damaged monitor was helpful, efficient and above all sympathetic. I'm genuinely grateful to her, and to SBS for swiftly resolving my issue
Having submitted our claim for a damaged carpet, we were assigned to SBS and received a call from Philip the same day to let us know an assessor had been appointed. Dave, the assessor, also called that afternoon and visited two days later.
Both were polite, efficient and very professional. A week later we were informed the claim was being paid.
We couldn’t fault the service — a genuinely great experience. Thank you.
I was very happy with the service, the lady dealing with my claim was very patient and spoke clearly and explained everything so I understood and I'm more than happy with the outcome
To summarize, I'm stuck in a frustrating blame game involving multiple parties. I had a phone stolen, and the company is not providing a receipt with the IMEI number. As a result, the service provider is unwilling to blacklist the device, and the insurance company is refusing to pay out. It's incredibly frustrating, and I feel like they all need to resolve this issue together. I'm out £849 and have already spent 7 hours making calls.
The representative was incredibly friendly and helpful, making me feel at ease throughout the process. She provided clear instructions on what to expect, and everything went smoothly. A truly valuable member of the team—thank you! 😀
The support team contacted me the morning following my claim. They were pleased with the photos I provided of the damage to my TV. The representative was courteous, empathetic, and effective. They also offered me the full payment for a replacement. I couldn't ask for a better experience.
Breaking my phone caused a lot of unexpected stress. I couldn't access my banking details, essential information for my children, my work schedule, and much more. The representative guided me through the claims process and resolved it very quickly. He was supportive, understanding, and clear. Excellent service.
I was amazed at how quickly they processed my insurance claim for my device after accidental water damage. Within 24 hours of filing the claim, it was resolved! The representative was incredibly friendly, helpful, and efficient. Overall, it was a pleasure to work with the provider.
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Sbs Insurance Services - Contents Claim Solutions
