I encountered the worst support I could imagine. While there are cars available on the Big Island, I was trying to find out how to search specifically for them. The support representative informed me that there are no branches on the Big Island and that the location couldn’t be selected, claiming the only auction yard in Hawaii is in Kapolei. However, if you search using the 96720 ZIP code within a 50-mile radius, you can actually find cars. The representative seemed unaware of this and kept insisting that there are no cars available on the Big Island. Additionally, she erased previous email correspondence, making it difficult to follow the conversation.
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