Scalapay has had formal knowledge of my dispute for months, including an explicit request for a payment moratorium communicated both by me and by my lawyer.
Despite this, they have continued charging instalments even though a formal withdrawal was exercised and the dispute with the merchant remains open.
They hide behind the argument that they are “only a payment provider”, while they actively finance the transaction and keep the financing in place despite a documented and ongoing dispute.
Maintaining this passive position not only makes them complicit in the financial harm caused, but also shows a lack of internal measures towards a merchant against whom multiple complaints exist, such as Smile2Impress.
As a company that operates in partnership with this seller, they should adopt internal measures, including reviewing or penalising their commercial relationship in cases of repeated non-compliance.
Very disappointing lack of customer protection and accountability in a situation like this.
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