My website is quite new and I work very hard on the site and running a global organization on my own. Integrity is important to me, so I was disappointed to receive a very low rating. I wrote to them, realizing that it might simply be due to their algorithm picking up on the site's newness. They were very swift in getting back to me and checking the site personally and said they would adjust the rating accordingly. I'm pleased with their swift response and willingness to personally check for themselves.
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