I am extremely disappointed with how Scan.co.uk handles clear evidence of their own mistakes. 10 years ago, I bought what was sold and boxed as an ASUS Z97-PRO. Recently, while preparing the PC for resale, it was discovered that the motherboard inside is actually a Z87-PRO (a lower-spec model).
I provided clear evidence:
Box S/N: ECM0AJ302624 (Z97-PRO)
Physical Board S/N: E03F49111499 (Z87-PRO)
These numbers don’t match, proving a warehouse "mispick" occurred at Scan. Despite providing the serial numbers and proof of address, the Returns Manager (Amanda) is hiding behind GDPR procedures regarding an old, deactivated email address and claims that serial numbers "do not prove a mistake was made."
As a loyal customer, I feel cheated. I paid for a premium product and received a cheaper one because I trusted the sealed box from a "reputable" retailer. Scan’s refusal to even offer a small gesture of goodwill for their documented error is a poor reflection of their customer service values. Check your serial numbers immediately when buying from Scan – do not trust their labels!
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Here at Scan we’ve spent over 30 years focusing on just three things – technology, people, and how we bring them together. Whatever your passion, be it PC gaming, professional graphics, video editing, music production, high performance compute or even the latest in artificial intelligence – we have a team of specialists ready and waiting to help you find exactly what you need, even if it’s just some good friendly advice. Our family of over 400 teammates live and breathe our 3XS philosophy of providing customers with the best Specification, Service and Satisfaction, which is reflected by the hundreds of media and industry awards Scan has won, and by more than 40,000 positive reviews on Trustpilot.
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