This is the first time I purchased from SCAN and they have been brilliant.
Initially, the system was damaged by the courier in transit. I phoned up and immediately got through to an extremely helpful and polite member of the team. After deciding it needed to be returned, he organised all the details for the system to be pickup via courier. Once it had reached SCAN, their communication regarding the repair was absolutely first rate, from initial assessment, logging of the repair process and finally q&a. I received it back in a week.
And recently I had a problem with Windows. Again, I immediately got through to an extremely patient and knowledgeable member of the team who went through numerous steps to diagnose and help fix the issue.
And on top of this ridiculously good customer service, the price of the actual system was extremely good too.
Bravo SCAN, you are doing it right.
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Here at Scan we’ve spent over 30 years focusing on just three things – technology, people, and how we bring them together. Whatever your passion, be it PC gaming, professional graphics, video editing, music production, high performance compute or even the latest in artificial intelligence – we have a team of specialists ready and waiting to help you find exactly what you need, even if it’s just some good friendly advice. Our family of over 400 teammates live and breathe our 3XS philosophy of providing customers with the best Specification, Service and Satisfaction, which is reflected by the hundreds of media and industry awards Scan has won, and by more than 40,000 positive reviews on Trustpilot.
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