I recently bought a 9 kg weighted duvet, which arrived quickly. However, I ran into issues when I wanted to exchange it for a lighter version. The company has a return form for this purpose. I placed my order on January 16, 2026, and received confirmation that they would respond within 48 hours. When they didn't, I sent several emails and contacted them on Facebook. Eventually, they asked me to send invoices, confirm the exchange details, and provide pictures of the products—despite already providing order numbers and details in my emails.I sent the necessary information, but now there's silence again. I'm confused about why this process requires so many communication loops. If they have a return system, why aren't they using it effectively? This isn't my first purchase from the company; I bought a lighter duvet previously and was pleased with the quality, which led me to buy again. However, due to this experience with poor customer service and communication, I no longer recommend purchasing from them. You risk wasting a lot of time.Update Feb 4th: the company is very fast with replying to bad reviews on Trustpilot, but I still haven't heard from them regarding my order...
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ScandinavianRest er en webshop med dansk lager, som sælger specialdesignede tyngdedyner, hvis formål er at forbedre din søvn og mindske uro, så du kan opnå mere energi og overskud i hverdagen.
