Dreadful! The worst decision we made was to switch to scarlet. They turned up late for the installation and then dug a trench in our driveway that they never closed (my husband had to do it).We have to restart the router at least once an hour. The hole they drilled in our house to have access to the fibre was first drilled in the wrong place. The router they installed in the hall is a mess with cables everywhere and no system to tidy them. The internet is reasonable but the tv is a joke. We have to restart the router at least once an hour as the tv freezes. Changing chanel is also very slow. When we called the independant worker who set it up we were told that the tv was working when he left so it wasn't his problem.Since the switch my husband's internet service is very bad on his mobile. My mobile is ok but I no longer receive crucial security messages from my bank in the UK (we live in Belgium). When I called customer services about this I was treated like an idiot. The lady was so rude and disrespectul that my 12 year old son was shocked!
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