Review Time
I am customer from 10 years almost and I got an appointment to can have the fiber. Appointment possible from 8 to 17. With this economy we have to give up one entire day for them. Ok, let’s do it…
I wait the whole day, I call them around 16:10 to know if there are problems, no , sure they will come they assured me at the phone.
Me waiting at the window to avoid they will say they didn’t found us…
16:40 I received an email that they called me twice and sent me voicemails.
Lies: I sent a claim with my calls and they didn’t called or voicemail me, and I was here waiting.
I call back to have another appointment but I do not accept 8 to 17 again, because they lied.
You did choose to not come, I wasn’t called, so the are lying and I do not accept to lose a day again because you lie that I was not reachable.
I sent a claim and they said they saw the calls but they didn’t saw my screenshot with the real proof or not calling and no sending voicemails.
Scarlet did not respected the appointment.
They lie and I showed they didn’t call, so this should have been enough to get an excuse and an appointment with a time! Not again 8 to 17 because you have Liars working for you…
Scarlet encourages you to use their app but the app is really bad always gives oops error and bills coming from different channels once mail, one sms, once on the app. At the end i needed to pay 110 euro for their modem and it was because their bad communication. I would never recommend them
Scarlet encourages you to use their app but the app is really bad always gives oops error and bills coming from different channels once mail, one sms, once on the app. At the end i needed to pay 110 euro for their modem and it was because their bad communication. I would never recommend them
Ordered an internet connection for my parents and exactly two months later 1 visits by a technician, 1 visit by a technician at the wrong address and 10 phonecalls finally decided to cancel my order. They say they will call back within 2 days but they never ever did in the entire period.
That isn’t a trustful company. It is very slow for troubleshooting and the helpline isn’t efficient on the phone nor online. The service is managed by an AI system and not by staff, although always nice, but who depend on it for authorising the processing of inquiries. Their only working tool is the automatic billing, obviously. They don’t have physical shops hence it takes ages before they solve issues. Prices are correct but you don’t have proper customer service.
This is a scam company, just like Proximus, who bought them. I strongly advise against dealing with them. They have no respect for their clients. Their only goal is to rip them off by any means necessary.Dit is een oplichtersbedrijf, net als Proximus, dat ze heeft overgenomen. Ik raad ten zeerste af om met hen in zee te gaan. Ze hebben geen enkel respect voor hun klanten. Hun enige doel is om hen op elke mogelijke manier op te lichten.Il s'agit d'une entreprise frauduleuse, tout comme Proximus, qui l'a rachetée. Je vous déconseille fortement de faire affaire avec eux. Ils n'ont aucun respect pour leurs clients. Leur seul but est de les escroquer par tous les moyens.
Dreadful! The worst decision we made was to switch to scarlet. They turned up late for the installation and then dug a trench in our driveway that they never closed (my husband had to do it).We have to restart the router at least once an hour. The hole they drilled in our house to have access to the fibre was first drilled in the wrong place. The router they installed in the hall is a mess with cables everywhere and no system to tidy them. The internet is reasonable but the tv is a joke. We have to restart the router at least once an hour as the tv freezes. Changing chanel is also very slow. When we called the independant worker who set it up we were told that the tv was working when he left so it wasn't his problem.Since the switch my husband's internet service is very bad on his mobile. My mobile is ok but I no longer receive crucial security messages from my bank in the UK (we live in Belgium). When I called customer services about this I was treated like an idiot. The lady was so rude and disrespectul that my 12 year old son was shocked!
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