I am customer from 10 years almost and I got an appointment to can have the fiber. Appointment possible from 8 to 17. With this economy we have to give up one entire day for them. Ok, let’s do it…
I wait the whole day, I call them around 16:10 to know if there are problems, no , sure they will come they assured me at the phone.
Me waiting at the window to avoid they will say they didn’t found us…
16:40 I received an email that they called me twice and sent me voicemails.
Lies: I sent a claim with my calls and they didn’t called or voicemail me, and I was here waiting.
I call back to have another appointment but I do not accept 8 to 17 again, because they lied.
You did choose to not come, I wasn’t called, so the are lying and I do not accept to lose a day again because you lie that I was not reachable.
I sent a claim and they said they saw the calls but they didn’t saw my screenshot with the real proof or not calling and no sending voicemails.
Scarlet did not respected the appointment.
They lie and I showed they didn’t call, so this should have been enough to get an excuse and an appointment with a time! Not again 8 to 17 because you have Liars working for you…
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