I purchased two items and after 30 days, I still had no shipping information. When I contacted customer service, they replied two weeks later, stating my items were still being made and would ship in two weeks. Their website promised 10-20 days for shipping, so this was unacceptable. I had to reach out first for updates. I requested to cancel my order since my event would be over by the time it arrived, but they ignored my request and sent a generic response about shipping. I've been trying to get a refund for a month now, and they keep sending the same scripted email without addressing my concerns. I've escalated the issue with my bank for a refund. They also claimed their items are ethically made, but what I received was low-quality, mass-produced fabric. Do not waste your money on this company.
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Inspired by western classical aesthetics, Scarlet Darkness is dedicated to providing customers who pursue personality and classical culture with unique clothing and accessories.
