I have placed several orders with this company and on occasion, if there was a problem, this company are rude and unhelpful:-1. I ordered a Liberta cage for my african grey and after a couple of months the metal covering on the bottom grill started perishing. These cages are meant to come with a certificate of 'authenticity' and are allegedly parrot proof coverings. This company didn't want to help at all, rude attitude. They could use training in customer service skills.2. I ordered 2 travel cages and one arrived with not the 2 perches (as advertised) but one perch which was half split down the full length. I spoke to a man and he was extremely rude and tried to fob me off by saying this was the cut of the wood. I suggested that he simply send me a fit for purpose perch (plus the one that was missing). I suggested that I could order a full replacement cage and he said that he would refund me and would not be sending a replacement -clearly he was having a bad day!These are just the main more expensive orders that I placed, however, I have ordered parrot toys in the past and they have arrived broken - this company do not want to know or help - is it the couriers fault? Either way, you are out of money with broken toys!I appreciate product quality can vary, however, with high quality control this should not be occurring.Finally, the event that really took the biscuit from this shoddy company - I had reason to call about a previous order (broken toys etc) to this company (bearing in mind that I have trained others in customer service as my career for many years!) I ordered food online and this did not arrive, no emails, no messages (bearing in mind my birds were nearly out of food!). When I called, the rude employee said that they had cancelled my order and would not be fulfilling it. I questioned as to why and they could not give me an answer.Basically, if you use this company and are prepared to accept broken/substandard items without issue you will be fine. If you offer to raise this as an issue, you will be met with rude, unhelpful staff and then your subsequent orders blocked.
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Scarletts Parrot Essentials - Largest Stock of Parrot essentials in the UK, Cages, Stands, toys, healthcare, lighting, food and More! We offer the lowest prices and a fast tracked delivery service. Having birds ourselves (you can meet them on the staff page on our website) we offer guidance on all suitable products. We are the only UK importers of Pollys Pet products and Roudybush Bird Foods. A wide range of unique toys and products found only at Scarletts Parrot EssentialsSee more
