Review Time
Scarlett herself is lovely and very responsive to emails and phone calls. The website is has products at cheaper prices than other well-known websites, I used this as my main go-to site for everything for my pet birds. They handle returns very quickly and often you get a better alternative. I have even had a special food mix made up for me when the one I wanted was out of stock - I also got more than I asked for. I highly recommend Scarletts Parrot Essentials for anyone looking to buy food, toys and accessories for all sizes and species of pet birds. I have been a regular customer for several years now.
Scarlett herself is lovely and very responsive to emails and phone calls. The website is has products at cheaper prices than other well-known websites, I used this as my main go-to site for everything for my pet birds. They handle returns very quickly and often you get a better alternative. I have even had a special food mix made up for me when the one I wanted was out of stock - I also got more than I asked for. I highly recommend Scarletts Parrot Essentials for anyone looking to buy food, toys and accessories for all sizes and species of pet birds. I have been a regular customer for several years now.
Never received the promised tracking number, and my parcel was delivered to completely wrong address (was completely wrong on label)- delivery costs very high for such a poor service. When I received the goods (had to go collect from the other address)- the parrot ladder was in pieces, had to superglue it back together. Complaint sent to company hasn't even been acknowledged. Very poor, would not use again.
Placed an order 12th Dec 2025. No communication, no delivery. Checked my credit card and a refund had been processed. Then ordered again removing the larger item. No delivery as at 5th Jan. DPD states got notice of the order but DPD hasn’t received the parcel.What has happened to them, they used to be so good.
UPDATE:Scarlet has been in touch and apologised for the delays, due to issues with DPD collection but hopefully I should receive my parcel in the next day or 2. Therefore I have updated the rating based on this.As a very regular customer of scarletts parrot essentials I must say i am very very disappointed this time around. I usually get my deliveries next day, 2 days maximum I ordered some toys and perches for a rescue bird who had nothing. This was placed on 18th and as far as im aware parcel hasn't been sent and multiple emails I've sent, messaged on Facebook and tried calling their phone number all to be ignored with no reply. It's completely unacceptable. All I expect is abit of communication as to why the delay and when I might expect it.
Unwanted replacement sentI ordered an item which was showing in stock at the time of ordering. Without warning, I instead got sent a "replacement" item as the original was out of stock. I got told I could return it and receive a refund but the postage cost more than the original item, and now I was expected to pay for return postage aswell? I have sent 3 seperate emails asking if postage would also be refunded, but have received no reply in more than a week. Very disappointed. Be warned that an item you order may not be in stock and you could receive something you don't want.
I have ordered from Scarlett parrot essentials for years but I have to say I am really disappointed. I ordered a few things for my birds and usually, they ship items within three days, as I've said I've ordered from this store many times and they've been lovely. I once emailed asking if they could pop some rope perches in a parrot pack for me as I was rescuing a cockatiel with deformed feet and they had done that for me which was lovely. However, it's been nearly a week which is unusual, so I popped them over an email just politely asking when shipping could be expected as I will be away from home for a few weeks and would like to arrange for someone to be there for collection... No response from them at all. I've looked at some other recent reviews and apparently the same thing has happened to them as well. I have asked for my order to be cancelled as I can't be sure when the parcel will arrive. But I only hope I will be able to get a refund.... Love this company but I have to say I am concerned now.
It took over a month(!)before they even sent my package! I sent several of emails and messages during this time asking for what was going on, tracking info and so on - no response. When I finally demanded my money back then they sent off my package (four weeks later) which arrived after a few days. Several of items was missing from my order! So a big warning stay away if you want your things!
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Scarletts Parrot Essentials - Largest Stock of Parrot essentials in the UK, Cages, Stands, toys, healthcare, lighting, food and More! We offer the lowest prices and a fast tracked delivery service. Having birds ourselves (you can meet them on the staff page on our website) we offer guidance on all suitable products. We are the only UK importers of Pollys Pet products and Roudybush Bird Foods. A wide range of unique toys and products found only at Scarletts Parrot EssentialsSee more
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