scarlettsparrotessentials.co.uk

Very poor customer service especially the owner Scarlett and food which is contaminated with live in

I ordered an Arcadia Presun Midi light kit for my parrot only to find that although they sent the correct box labelled Midi kit the actual lamp holder which has reflectors attached is printed with MINI instead of MIDI so this is a mini kit. I contacted them to arrange a collection of this wrong item and provide me with a full refund and unfortunately James has been dealing with the matter. Even though I sent him a photo of both the box which is for the midi kit and of the lamp holder on top of the box which clearly shows it is a MINI and not a midi lamp holder he has repeatedly told me that I have the correct item. No one answers the phone or even bothers to call you back when you request them to or leave a message even when you specifically request to speak to a manager.. I am very angry and frustrated with this situation and I totally agree with the first few reviews, FAO the manager or CEO if you see this review please look out for the email communication that I sent today and please call me to discuss this so it can be finally resolved. Order #100015796811/09/2024 Received a no caller ID phone call from Mrs Scarlett DelaCroix. Apparently James finally passed on my request for a call back from a manager or owner but only after `I sent him three further close up photos of the lamp holder with the word MINI showing up clearly so that he would finally understand what the problem actually is with the item. She was very arrogant and rude and shouted at me and maintains that the product is the right item despite the fact it states it is a MINI in black print very clearly. I did not believe her and she was arrogant enough to claim it is without providing me with any proof she didn't even know what size the midi lamp holder should be when I asked her instead she asked me to purchase the mini kit to find out. She most probably has easy communication with Arcadia from where they buy this item but she asked me to contact them myself instead. I have already sent them an email and I am waiting for a response. She refused to arrange collection of the item and insisted that I pay to return it myself. She then started shouting at me because she claims I have been abusive about James and carried on shouting at me very rudely non stop about it. I was not rude I have simply stated a fact and I am still in the same position as `I was from the start still not sure if I have the right item. I told her I would not be changing or removing my review and she stated very angrily and rudely that she didn't care so she doesn't care about the customers at all.17/09/2024I received a response from Arcadia who informed me that it was a printing error and the correct light. However as Scarlett was aware of this fact she should state it clearly on the website to inform potential buyers that the lamp holder is incorrectly labelled and this would prevent any issues like I experienced.Furthermore, I returned the item by Royal Mail signed for which I paid for and they received it on the 14th September as I have proof of a signature but they have still not refunded my payment of £80.00I sent an email about this yesterday which they have not replied to and another one today requesting a refund of the £80.00 as I did exactly as she asked me to do. I also apologised to James in my email and explained that I was frustrated because he was not trying to resolve the matter and that both I and my parrot have been very unwell. My only agenda was to ensure that I got the correct UV light kit for him so that he can recover.07/11/2024They finally refunded my payment but deducted around £10.00 despite the fact I paid for the return myself. Their excuse was that I had to pay for postage even though I initially bought items that cost £100 which entitled me to free postage so they deliberately penalised me because I had the audacity to return an item.However, I am most concerned also because the parrot food I purchased from them has live insects in it which should not be there!!!! Please beware of this store.

Date of experience: Sep 09, 2024