I purchased the Wintercrest warmer, which looked beautiful online. However, upon arrival, the frosted finish was peeling off everywhere. The trees were poorly crafted, showing only the tops while the rest was obscured by large, unattractive green patches resembling spilled paint. It looks terrible. I contacted the support team, but they claimed this was normal and offered no help. How can the frosted finish coming off be considered acceptable? Why does the one shown online look so different? I won't be ordering again, especially with the shipping cost to Canada being $18—that's ridiculous.
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Scentsy is a United States-based multi-level marketing company that sells scented products including candle warmers.
