Review Time
Although the wax burners are lovely in there self, but the wax didn't seam strong mild smell iv have used different fragrances the only ones strong was xmas ones,and quite expensive
I purchased the Wintercrest warmer, which looked beautiful online. However, upon arrival, the frosted finish was peeling off everywhere. The trees were poorly crafted, showing only the tops while the rest was obscured by large, unattractive green patches resembling spilled paint. It looks terrible. I contacted the support team, but they claimed this was normal and offered no help. How can the frosted finish coming off be considered acceptable? Why does the one shown online look so different? I won't be ordering again, especially with the shipping cost to Canada being $18—that's ridiculous.
The wax melts when first added to the warmer smell incredible, this smell probably lasts for 6-10 hours max.....The lamps also fail quickly, constantly having bulbs blow then the lamp itself doesn't turn on.....100% recommended going back to the original tea light method personally. Overall, very disssapointed in the Scentsy products along with there customer service.
Tried to order some wax, but apparently because they ran out of "free gift bags" which you can't remove from the order, it wouldn't let me buy anything. Tried several times and it just kept saying "sorry, this isn't available so we've removed it from your basket" only, it hadn't removed it at all and you can't do it manually so means you can't actually order anything. Absolute toilet of a website, I see the general reviews for scentsy are pretty bad now and when you include bot reviews that shows a real terrible product and a terrible team. Waste of time, I'll go try someone elses wax, someone whos website actually works.
Purchased the Wintercrest warmer. Looks beautiful on their website. Mine arrived and the frosted finish is flaking off all over. The trees are all cut off at the bottom by just big blobs of green patches that look like nothing but blobs of paint that spilled. So there are just the top portion of my trees showing. It looks terrible. I wrote customer service and they said this is normal and won't do anything about it. How is the frosted finish all coming off normal? Why does the one on their site look so different if this is normal. Never again. The shipping cost to Canada is 18 dollars as well. That is insane and I won't be placing anymore orders.
The worst company. This company makes lots of promises and does not keep any of them. I was sellling and in the middlle of a party my account was canceled and I could get my pay. I went round and round with the Portal company and if I wanted payment I had to pay an extra $9.00 to mail a check!!!!
I’ll start with saying you can’t leave a review on scentsy. It says we can’t submit your review at this time. For the dashing through the pines, The lights have flickered on and off or just went off and would stay off until I turned it off and back on by the switch. Waiting for a return label for over a week now. Just don’t even waste your time or money. I sent in a video of it doing this and was told “they can’t see the video”
I placed a large order in their recent sale with my new Scentsy consultant.They decided to change couriers without giving customers the choice. I have always had UPS deliveries with no problem but this time they sent by DPD. DPD is less than useless in this area and never deliver, either losing parcels or dumping at a Post Office with no option to choose. My delivery was dumped at a Post Office where I had to pay parking charges and struggle with a very heavy box. The contents were damaged and they just do not care !
I placed an order and it had been sitting in a warehouse since September 25 with no updates. Numerous calls to scentsy and no action was taken and was told nothing could be done until the first part of November. After many more calls I was finally issued a replacement order that was issued a week ago. Today they finally have a tracking number which means I will still be waiting another 2- 3 weeks for my order. Scentsy claims to care about the customers needs but this order has shown they do not care. Considering the prices I think they could do better to accommodate customers when packages sit in warehouses collecting dust. My rep went above and beyond to try to help but she can only do so much. Come on scentsy. I'm sure you can do better.
Claim your business profile now and gain access to all features and respond to customer reviews.
Scentsy is a United States-based multi-level marketing company that sells scented products including candle warmers.
