I was having a problem where I was unable to use Word and Excel because the computer software did not recognize that I was subscribed to 365.I also had e mails from an old Virgin e mail account that I was also to see and receive. In the process of ressolving I lost the Virgin account e mails. However, the issue was resolved by removing Microsoft software and reinstalling it. (Was done by taking charge of my computer). Throughout this Dennis was helping moniter the issue and checked that all was ok at the end. And Paul and Carl worked on the computer with their senior at one point.
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