I was charged incorrectly in November 2025. November invoice was £138.12 when it should be £80.52. I was told by Rita Smith that this would be rectified and a credit note for £57.60 would be issued. This did not happen and again I was charged incorrectly in December 2025 amounting to £109.32 instead of £80.52. To date I am owed £86.40 and it was explained by Rita Smith that there is a backlog due to the Christmas holiday period and the fact it has to be signed off by three directors.SCG communications are so quick to take my money and yet they drag their heels when they owe money.Despite Rita Smith assuring me last week that a credit note will be issued this has not come to fruition. It now transpires according to Rita Smith that it is due to a new updated accounting system installed at the end of last year.I have now been assured by Rita Smith rhat I will get a Credit note by Friday 30th January 2026. Lets wait and see. I am not optomistic. Should I not receive my Credit note for £86.40, I have informed Rita Smith that I will escalate it not only by emailing complaints@ SCGcommunication but also to offcom.
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