The sales team were helpful in helping us determine what we wanted in the home based on our model. Josh was especially helpful in suggesting doing a mortgage to take the pressure off the timing of selling and buying on a time schedule. Mark was amazing keeping us informed about the progress with weekly calls and pictures. Our only complaints come after the settlement. The warranty process could definitively improve customer service. Communication skills are lacking there. Heartbeat is helpful but a conversation with the homeowner is needed to improve satisfaction. We get the feeling that the goal is to avoid us and we have barely had any interaction. The drainage issues were not forthcoming to us and we had to pay ourselves to fix the humidifier drainage that was pooling in our yard. They have addressed our neighbors drainage issues after much discussions.
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Schell Brothers is the premier builder of new homes in Delaware and the Sussex County beach resort area, offering unsurpassed quality and curb appeal.
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