Review Time
I would avoid using Schell. But if you do, make sure you get several home inspections along the way and don’t close your purchase until the major items are remedied. Their construction process is hurried, and not closely managed, resulting in a bunch of improper punchlist items, some they fix, many they won’t. I’ve had to spend a bunch of my own money to remedy things. There’s a bunch of things they don’t tell you during the process, then they are not supportive about fixing them afterwards. Don’t believe a word they say. It’s all lip service. We call it the Schell Game around here. I am about a year and a half post close, and they are still dancing around several issues. I have very little confidence that they will address them.
They going to destroy my childhood house I hate them so much for that my house is stuck in 2015 how I left there I don't get why they are messing with my house i still have things in there when I see them I'm going to kick them up side of the head
We moved into our house at Welchs Pond in November 2024. The house appears to be well built and working with CM Mike was a very good experience. Post construction our customer care representative, Justin is just that, caring and responsive. We built a very large with many extras, and expected some post construction issues, not our first build. Our issue is with the contractors they utilize. Also, it would have been nice to be able to upgrade appliances to meet the high standard of the Schell house, great build deserves great appliances. After you move in you notice cabinet doors are installed with scratches/chips and require replacement, interior painting is sloppy, numerous windows have scratches or cloud up because of leakage, our HVAC systems was not set up properly etc. Overall, we are satisfied but all the post construction repairs still being scheduled after 3 months living here is a bit fatiguing.
I’m very pleased with the actual construction of my home; the minor items needing attention inside have mostly been taken care of. However, I m VERY disappointed with the lack of follow-up there has been on landscaping issues of low-lying areas and ponding water near my back gate and the fact that it’s now been 18 months and my neighbor and I still do not have a final asphalt coating (and an enlargement of my side of the driveway) on our driveways. Additionally, the iDevice issues that I entered into Heartbeat before my warranty expired have not been repaired/replaced as I had been told they would back in June, 2024. Each entity seems to take great pleasure in telling me either it’s a different company’s responsibility or there’s an issue with the overall system and that’s why the switches are continuing to lose their connection to the internet in the house. I honestly do not know who to turn to for attention on these items.
We've been in our new home built by Schell only a few months but they have been some of the best months of our lives. We are happier as a family to have dedicated spaces for work and play and were so glad to be able to choose a plan that perfectly fits our needs. I have an office, the kids have a playroom, and we have a terrace level basement with a bedroom and full bath where our guests can stay and have their own separate space. Every detail was meticulously designed and carried out and is stunning. While the house itself is incredible, the community they have created in the neighborhood is wonderful. Everyone is friendly and welcoming. Kids can play safely, there are tons of walking/running trails, playgrounds, pools, a dog park, little free libraries and so many fun events. Every single person we came into contact with at Schell (including the trade partners) has been kind, hardworking, and helpful. I cannot recommend this experience and company enough.
Loved working with the Schell Brothers team. They made us feel like they were building their own home. With that said we are very disappointed with JLam and the lack of getting the club house and pool completed. We continue to receive excuses as to why its not done. Also, feel like a bait and switch with the amenities that were promised at buying process and now not getting them. Dog park is not wanted by the residents but its being built anyway. Promised sports courts but now it will be just one multi-use court. Unfortunately although Schell Brothers has been great the issues with JLam puts a poor reflection on you.
The sales team were helpful in helping us determine what we wanted in the home based on our model. Josh was especially helpful in suggesting doing a mortgage to take the pressure off the timing of selling and buying on a time schedule. Mark was amazing keeping us informed about the progress with weekly calls and pictures. Our only complaints come after the settlement. The warranty process could definitively improve customer service. Communication skills are lacking there. Heartbeat is helpful but a conversation with the homeowner is needed to improve satisfaction. We get the feeling that the goal is to avoid us and we have barely had any interaction. The drainage issues were not forthcoming to us and we had to pay ourselves to fix the humidifier drainage that was pooling in our yard. They have addressed our neighbors drainage issues after much discussions.
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Schell Brothers is the premier builder of new homes in Delaware and the Sussex County beach resort area, offering unsurpassed quality and curb appeal.
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