I've built two homes with Schell Brothers and both experiences were by far more superior to the other production builders. I have bought a Ryan home in the past so I have personal experience from two different builders. Schell gave me weekly updates on the build (which doesn't happen with other builders) and had a very seamless step by step process from beginning to end. There were definitely things wrong when I moved into the home but anyone familiar with construction knows that no home is built perfectly, no matter how good the builder is. The main thing is that they come back to correct it. And Schell 100% stood by this and made every correction. I have neighbors that have complained about warranty but usually it stems from not being able to talk with someone on the phone or the timeliness of getting it fixed. They have a customer portal called heartbeat where you just submit a warranty claim and then you can watch it go through the process. You have a dedicated specialist and you can chat with them through a messenger but can't contact them via phone. Personally I prefer this because with the messenger it gives them time to research the answer and respond verses having multiple phone calls. Regarding timeliness, somethings take a little longer to get finished but it's not urgent issues. We had a leak in the first house and they were out immediately. It seems like major issues are addressed asap and minor stuff takes a bit longer. If I buy another home and Schell is an option I will choice them a third time.
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Schell Brothers is the premier builder of new homes in Delaware and the Sussex County beach resort area, offering unsurpassed quality and curb appeal.
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