We urgently need assistance from the service provider's headquarters. Our elevator has been out of order, and our account manager is unresponsive. The company is contractually obligated to perform maintenance checks, but only one brief visit has occurred this year, which did not meet the required standards. This is a clear breach of contract. Additionally, we’ve noted unsafe practices by engineers, and our complaints have not been addressed. There’s no effective complaints process, raising serious safety and legal concerns.
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Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services. Schindler’s mobility solutions move more than 2 billion people every day all over the world. Behind the company's success are around 70,000 employees in more than 100 countries.