I lost my cabin trolley at Schiphol on 10 September after another passenger mistakenly took it while rushing to make a connection. I filed a lost-item report the same evening, as instructed by KLM, and have since identified a trolley on Schiphol’s Lost & Found page that looks exactly like mine.I have submitted three to four claims, each time providing clear proof of ownership (including very specific personal items inside the trolley). Despite this, I have received nothing but automated replies saying that my case is still active. Not a single person has contacted me to confirm whether the trolley has been inspected or whether the contents match my description.I have tried phoning Lost & Found repeatedly — no answer.I have used their chat system — no human replies.I have followed every procedure they provide — absolutely no progress.For an international airport of this size, this level of customer service is simply unacceptable. The lack of any human interaction, transparency, or even basic communication leaves passengers completely powerless when something goes wrong. Months later, I still cannot get confirmation that anyone has even looked inside the trolley I have claimed.If this is how Schiphol handles lost property, travellers should be seriously concerned.
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Amsterdam Airport Schiphol, known informally as Schiphol Airport (Dutch: Luchthaven Schiphol, pronounced), is the main international airport of the Netherlands.