Review Time
My wife suffered severe food poisoning after dining at a restaurant in the airport. She required emergency care during our flight. Although local regulations mandate reporting food poisoning cases, the management at the airport refused to do so. They conducted a questionable investigation claiming the restaurant maintained excellent hygiene, despite numerous online reviews indicating otherwise. It seems that while my wife was experiencing severe symptoms during the flight, both she and the flight crew were merely imagining it, and the many reviewers were fabricating their experiences!
My wife had serious food poisoning as a result of eating at Dutch Kitchen restaurant at Schiphol airport. She had to receive emergency treatment aboard a flight. Despite Dutch law saying that all suspected food poisoning incidents have to be reported to the NVWA Schiphol management refused to do so. They then conducted their own fake investigation saying that the restaurant had almost perfect hygiene standards despite dozens of online reviews saying the opposite. Apparently when my wife was projectile vomiting throughout our flight she and the KLM flight crew were only imagining it and dozens of online reviewers invented fake food handling incidents!
I lost my cabin trolley at Schiphol on 10 September after another passenger mistakenly took it while rushing to make a connection. I filed a lost-item report the same evening, as instructed by KLM, and have since identified a trolley on Schiphol’s Lost & Found page that looks exactly like mine.I have submitted three to four claims, each time providing clear proof of ownership (including very specific personal items inside the trolley). Despite this, I have received nothing but automated replies saying that my case is still active. Not a single person has contacted me to confirm whether the trolley has been inspected or whether the contents match my description.I have tried phoning Lost & Found repeatedly — no answer.I have used their chat system — no human replies.I have followed every procedure they provide — absolutely no progress.For an international airport of this size, this level of customer service is simply unacceptable. The lack of any human interaction, transparency, or even basic communication leaves passengers completely powerless when something goes wrong. Months later, I still cannot get confirmation that anyone has even looked inside the trolley I have claimed.If this is how Schiphol handles lost property, travellers should be seriously concerned.
I have been a KLM fan for years, even before moving to the netherlands, mainly because of the usually excellent experience on Schiphol. However, this morning I was utterly disappointed when landing from Istanbul when i had to wait on line for 1 hour and 20 min in the passport control row. I understand that the area is undergoing renovations, but why then not divert the passengers to a gate without such significant disruptions. I have been travelling for more than 24 hours at the time and having to stay in the queue that long with heavy hand luggage tainted my view of a previously good airport. The staff at the passport control were however friendly.
No bag drop so have to wait til two hours of your flight before queueing for check in desk despite having already checked in online, then incredibly long security queue, totally unnecessary passport control queue also took almost an hour. In the airport three hours before my flight and still had to hurry to make the gate on time. Third time, third bad experience at Schiphol. Would put me off returning to Amsterdam. Only plus is the staff are all pleasant.
Sells cigarettes but there‘s no smoking area. Need to walk really far to the gates. No Lights in the Gates toilet‘s. KLM always delayed. No good restaurants, more branded shop than restaurant. No charging station for cellphones.
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Amsterdam Airport Schiphol, known informally as Schiphol Airport (Dutch: Luchthaven Schiphol, pronounced), is the main international airport of the Netherlands.
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