Travelled through Schipol twice en route to a recent holiday in Finland during December 2024. Passport Control queue (coming from non-Schengen to Schengen) was long. We had to speak to the staff member due to our short transit time the first time and we were luckily shepherded to the beginning of the queue. The second time we had even less transit time and used the diplomatic queue (which we were entitled to use) and basically went to the front so made our connection.Immigration/passport control had 2-4 staff on when we came through early and mid morning. Plenty of booths but minimal staff. It makes no sense giving the throughput of passengers. When people have complained, repeatedly on Google reviews the Airport staff reply and say complain directly to Dutch Immigration. Pathetic response and complete blame shifting considering they are the overall organisation managing the site.In terms of our departure gate for yesterday's flight (D7) the only positive was it has toilets. The vending machine was broken (the cafe queues were so long we didn't have time to stop) and the airline/secuirty staff seemed to think that unlike other much more efficient airports, calling boarding zones and only then checking boarding passes and passports was the right time to do it. Meanwhile elsewhere airline staff call passengers before the boarding call, do that check, stamp your boarding pass and when boarding is called passengers can board without delay. Not Schipol. Oodles of staff but unnecessary delays. We were 40 mins delayed getting off the ground.I will avoid transiting through Schipol in future. If this is Delta's best transit hub, in partnership with KLM, then God help them.I can't believe the 5 star reviews. I have travelled extensively and Schipol was a shambles.
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Amsterdam Airport Schiphol, known informally as Schiphol Airport (Dutch: Luchthaven Schiphol, pronounced), is the main international airport of the Netherlands.