It's my fault but I accidentally got paint on the pearl essence on a mermaid toy that I got from schleich (bayala range) the tail is from a purple haired mermaid with a white pearl essence tail product number 42509. They don't make that toy anymore but I have seen it on US schleich websites. I made a custom mermaid by doing a torso swap because I wanted my childhood toy (a different toy but same one, called Oleana) to have a mermaid form. I knew schleich wouldn't make one so I put the two halves together with my stepdad's help (as grim as it sounds). But years later I had to do some paint touch ups as it was coming off. Somehow I got some on her tail but I didn't realize wiping it off would make all of the paint come off that easily I thought schleich paint was supposed to be somewhat durable. So now her tail is dim with no shine. She's at an expert toy hospital for repairs for that and to make her look better all around in general, but they won't be able to make the paint on her tail look as good as schleich's version I doubt and all I wanted was help from schleich by them sending me some of that paint from one of the factories in the world, in a nameless tube so I wouldn't know their secret paint brand, but they refused to help.They didn't even respond to the first email until I called back the woman from the UK help center, a month later. Their headquarters gave the most patronising response and excuses not to help in anyway and said that my toy requests to make their own version of Oleana as a mermaid as well as Sera, Surah and Marween to have mermaid versions too is not possible because "they only make elaborate schleich products" in other words your ideas are not good enough and suck. I think there was some miscommunication and they thought I was asking them to copy my custom mermaid which I wasn't, I was only asking for their own version to their standards. They made mermaid versions of Feya and Eyela, so are they saying they are not elaborate too!??, And not even for Eyela's other friends to join her in the sea 🤨😒.So I'm not upset that they said no to the requests but their lack of response that I needed to chase them up for it and their phrasing of the words "elaborate". Like if I was them I would have said "We love your ideas but sadly we have discontinued the mermaids and fairies because they were not selling anymore and also we can't guarantee that we can make everyone's requests come true". Like manners cost nothing. They did offer me a new mermaid as a "good will gesture" in their words. But I don't want another one when I have all the other mermaids and it was my childhood toy that needed fixing to suggest she's replaceable means they completely miss the point and don't understand anything about how important she is to me. I did ask for another whale instead, but it had the same issue as the other one I got, with paint being removed when you take off the sticker and on the schleich website it shows it has paint missing in that area so it's obvious a manufacturing problem and not my luck. I haven't contacted to ask for another one because it would have the same issue so now I've got to spend more money on repairs to fix one, and the other I'm going to have to re-home.I have a huge collection that I have been collecting since 2006 so I would have appreciated the effort from them as one of their supporting customers. I hate how schleich is now aiming at just small children in the Bayala range now instead of how it was when I was a kid. The quality in appearance has come down a lot since then and all of them are cartoony looking now instead of the realism that old Bayala had. It feels like us old fans have been alienated. It's also sad I won't be collecting from them much longer because they don't make the fairies and mermaids which was the reason I enjoyed collecting to begin with. The customer service person she was helpful as she was able to be but only when I called back. In that time she didn't bother to try and push for a reply from headquarters until then. Customer service isn't that great or genuine unfortunately and I'm just disappointed.
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Mit einem schleich® Spielzeug in der Hand eines Kindes beginnen fantasiereiche Geschichten. Wir können es kaum erwarten, die Geschichten zu hören, die du kreierst.
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Unsere Figuren gibt es in unzähligen Formen, Größen und Farben. Ob sie nun zwei, vier oder gar keine Beine haben, eines haben sie gemeinsam – jede Figur unserer Produktwelten ist authentisch, detailgetreu und hochwertig
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Imaginative stories begin with a schleich® toy in a child's hand. We can't wait to hear the stories you create.
What if?
Why not?
And then...
Our figurines come in countless shapes, sizes and colors. Whether they have two legs, four legs, or no legs at all, they have one thing in common - every figurine in our product worlds is authentic, detailed, and high-qualitySee more
