I used the free drop-off service to return my order, received the label, shipped it back, and got confirmation of drop-off via email, but now, three weeks later, there’s been no update on my refund. The return hasn’t moved from the drop-off location. The company's advice was to go back to the drop-off shop to search for my parcel, or call the courier. The shop suggested contacting the courier, but they won’t discuss the return since it’s linked to the company’s account. I'm stuck in limbo with no order and no chance of a refund, despite following all their return instructions.
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Leading footwear retailer in UK and Ireland selling a mix of branded and own-brand styles in-store across 122 locations and online. Shop boots, heels, sandals, shoes, and trainers for men, women, and kids today!
