I purchased school shoes for my granddaughter, and within two weeks, they were scuffed at the toes. I wanted to file a complaint, but the salesperson refused to accept it, claiming the shoes are painted and wear out normally. When I asked why this wasn’t disclosed at purchase, she said she wasn't obligated to inform me but would do so next time. My interactions with both the salesperson and the manager were unsatisfactory, and neither offered an apology.
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