Review Time
The company was very prompt in dispatching my order for delivery, but unfortunately, their choice of courier has been a significant drawback. They use a specific courier service which has resulted in nearly two weeks of waiting for my order. Firstly, there’s no option to choose a delivery time, making it difficult to ensure someone is home to receive the package. They also don’t allow changing the delivery address to a family member’s where someone is always available. After a few unsuccessful delivery attempts, I opted for a locker delivery, but it’s been over a week with the status unchanged, indicating it will be delivered to the locker, yet nothing has arrived. Contacting the courier for updates has proven impossible, and it seems the company struggles to get in touch with them as well. When I reached out to the company, they could only provide vague updates about delivery timelines. This was meant to be a birthday gift that has now passed, and all the company has done is share the same delivery information and refund the delivery costs. Overall, while the initial service was great, their choice of courier has left me hesitant to order from them again.
The company was very quick in sending out my order, but their choice of courier has been a major drawback! They use a specific service for deliveries, and it has now been almost two weeks with no resolution. There’s no option for scheduling delivery times, making it impossible to ensure someone is home to receive the package. They also don't allow changing the delivery address to a family member's home. After a failed delivery attempt, they try two more times before returning the package. I opted for delivery to a locker, but the status has been stuck for over a week with no updates. It's challenging to reach the courier for information, and the company has had trouble contacting them too. They only provide vague updates about delivery timelines. This was meant to be a birthday gift that has long passed, and all I received was a refund for the delivery cost. Overall, while the company started off strong, their courier choice has made me hesitant to shop with them again.
I purchased school shoes for my granddaughter, and within two weeks, they were scuffed at the toes. I wanted to file a complaint, but the salesperson refused to accept it, claiming the shoes are painted and wear out normally. When I asked why this wasn’t disclosed at purchase, she said she wasn't obligated to inform me but would do so next time. My interactions with both the salesperson and the manager were unsatisfactory, and neither offered an apology.
I recently found my size at the company after struggling previously. I made one online order and visited the store several times, always having a positive experience. The staff, especially a representative named Harry, was efficient, warm, and friendly, making my shopping trips enjoyable. I used to find buying shoes a hassle due to my small size, but Harry made the process easy and fun for my daughter as well. Thank you, Harry, for turning my shoe shopping into a pleasant experience!
I recently returned a pair of boots, but the return was rejected due to claimed wear on the soles. I explained that I had only briefly tested them, causing minimal marks. What disappointed me most was the lack of transparency and assistance from customer service. I requested photographic evidence, but it took a long time to receive it. The return was sent back while I was out, and I received no proactive tracking updates until I inquired multiple times. The complaints team was unhelpful, often repeating policies without addressing my questions. I learned there’s no independent resolution process available. This entire ordeal has been ongoing since I made my purchase, and I would advise against buying from this company.
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