I recently returned a pair of boots, but the return was rejected due to claimed wear on the soles. I explained that I had only briefly tested them, causing minimal marks. What disappointed me most was the lack of transparency and assistance from customer service. I requested photographic evidence, but it took a long time to receive it. The return was sent back while I was out, and I received no proactive tracking updates until I inquired multiple times. The complaints team was unhelpful, often repeating policies without addressing my questions. I learned there’s no independent resolution process available. This entire ordeal has been ongoing since I made my purchase, and I would advise against buying from this company.
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