3 items ordered to be delivered to asda. 1 purchase confirmation recd, 1 order processing email recd, 1 you can return if you don't like email recd, 3 order recd at asda emails, 1 on one day, 2 the next day. Fast forward to the returns. Don't even get me started on that process. When returning more than 1 item from the same order it would be really really good if you could tell which label is for which product. And it would be really good if schuh acknowledged that you have requested a return. But no nothing whatsoever, not even showing on the original order that a request to return the items had been raised. Did receive emails from asda to you though so at least I know they have processed the return and the items are on their way back to schuh. Will never use this service again it was a horrendous experience. And to return items for free your forced into becoming a member or pay £2.50 now is that per item or per order? I havent a clue .They do let you know they don't show all feedback before you submit hence the coy and paste to trust pilot because I'm 99% you won't see this review in the feedback section on the schuh website. Just another reason not to use there service again.
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